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December 17, 1996 CONTACT: John Bonomo, 212/395-0500 NYNEX Informing New York City Area Customers About New Telephone Numbers for Repair Service NEW YORK--NYNEX is reminding its customers in the New York City metropolitan area that beginning Jan. 1, 1997, NYNEX will adopt seven-digit telephone numbers for telephone repair service across New York State. Residence customers will dial 890-6611, and business will use 890-7711. The company has been informing customers about the change since October through meetings with community and consumer groups, speeches, bill inserts, and a revised Customer Guide section in the front of NYNEX telephone directories, among other activities. By implementing the seven-digit numbers, NYNEX will be able to standardize the way its residence and business customers reach repair service throughout the state. The seven-digit numbers have been in use for several years in upstate areas, while 611 mainly has been in use in the New York City metropolitan area. The numbers will replace 611 for NYNEX repair service in the 212, 718, 914 and 516 area codes. The new repair numbers are toll-free, can be dialed from anywhere in the state, do not require dialing an area code, and are staffed 24 hours a day. From now through Dec. 31, customers in the New York City metropolitan area can reach NYNEX repair service by dialing either 611 or 890-6611. Beginning Jan. 1, 1997, if a customer dials 611, a recorded intercept announcement will tell the caller that the number has been changed to 890-6611 for residence repair and 890-7711 for business repair. The announcement also will alert callers who use a communications company other than NYNEX for their local service to call that company for repair. NYNEX is a global communications and media corporation that provides a full range of services in the northeastern United States and high-growth markets around the world, including the United Kingdom, Thailand, Gibraltar, Greece, Indonesia, the Philippines, Poland, Slovakia and the Czech Republic. The corporation is a leader in telecommunications, wireless communications, directory publishing and video entertainment and information services. NYNEX is also managing sponsor of FLAG -- Fiberoptic Link Around the Globe -- the world's longest undersea fiber optic communications cable. FAX copies of recent NYNEX news releases are available free of charge, 24 hours a day. Call 1-800-331-1214 and an automated system will provide instructions. go to news archive